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Billing TransparencyLast updated: August 21, 2026

Refund & Cancellation Policy

Transparent guarantees regarding Operon Points (OP), plan cancellations, and billing disputes.

Table of Contents

1. Instant OP Token Refund Guarantee2. Subscription Plans & Cancellation3. Top-Up OP Credit Purchases4. Fiat Currency Refunds & Processing5. Chargebacks & Dispute Resolution6. How to Request a Refund

1. Instant OP Token Refund Guarantee

Operon is built on a 100% Zero-Loss Guarantee for all agent workflow runs. When an agent starts executing, Operon places a temporary hold on the estimated OP tokens needed for the task.

  • System or Tool Failures: If an agent run fails or is aborted due to a system error, upstream model provider timeout, or connector failure, 100% of the held OP tokens are instantly and automatically refunded back to your workspace wallet.
  • Verification Discrepancies: If an agent deliverable fails verification and you reject the deliverable in your Inbox, unspent execution tokens are automatically restored.
  • Pre-Flight Abort: If an agent execution is cancelled prior to step dispatch, zero OP tokens are deducted.

2. Subscription Plans & Cancellation

You may cancel your Operon subscription (Pro, Developer, Team, or Agency) at any time directly through your Workspace Billing Settings.

  • Effective Date: Upon cancellation, your subscription remains active until the end of your current monthly or annual billing cycle. You will not be billed for subsequent cycles.
  • Unused OP on cancellation: Monthly plans do not carry unused OP past the current billing cycle. Yearly subscribers keep leftover OP from the prior month until the next monthly grant is applied.
  • Downgrades: When downgrading from a higher tier to a lower tier, the new tier limits and monthly grants apply at the start of your next billing date.

3. Top-Up OP Credit Purchases

One-time OP top-up packages (e.g. 500 OP, 2,000 OP, 10,000 OP) add credits directly to your organization's wallet balance.

Because OP tokens are allocated immediately upon payment confirmation via our payment gateway (Razorpay), one-time credit purchases are non-refundable once any portion of the purchased credits has been consumed. Unused top-up packages purchased accidentally may be refunded in full if requested within 48 hours of purchase.

4. Fiat Currency Refunds & Processing Timeline

For eligible fiat refunds (such as accidental duplicate charges, billing errors, or technical service unavailability):

  • Turnaround Time: Once an approved refund is initiated, funds are processed back to the original payment method (Credit Card, Debit Card, UPI, Net Banking) within 5 to 7 business days, depending on your bank or card issuer.
  • Currencies: Refunds are credited in the original currency of transaction (INR or USD).
  • GST / Invoicing: Credit notes and adjusted GST invoices are automatically generated and made available in your Billing History.

5. Chargebacks & Dispute Resolution

We encourage customers to contact our support team prior to initiating a bank chargeback. In the event of an unauthorized transaction or billing discrepancy, our finance team resolves verified claims within 24 business hours.

6. How to Request a Refund or Billing Assistance

To request assistance with a charge or refund: